FrontDesk offers many exciting features and benefits for all city residents including:
- 24/7 access to your utility account and usage information including utility usage, tracking multiple accounts, and submitting service requests.
- Receive bills electronically.
- Get important messages and notifications via email or text.
- Conveniently pay your monthly utility bills from the comfort and safety of your home. No more writing out a check each month to pay your utility bill!
- Enroll in AUTOPAY using electronic check or credit card payments so you won’t have to remember to pay your bills each month. If you are a current ACH/electronic check customer, you will need to setup AUTOPAY in the FrontDesk platform. The AUTOPAY/electronic check option does not have a transaction fee. Credit Card fees will apply: 2.75% of the transaction with a minimum of $2.00. AUTOPAY will occur on the due date of the utility bill.
- Electronic check fee: $0
- Credit Card fee: 2.75% with a minimum of $2.00.
Iowa Interactive is a pay any time online option that allows you to pay with an Electronic check or Credit Card. Transaction fees and merchant processing fees will apply.
- Electronic check fee: $1.50.
- Credit Card fee: $1.50 transaction fee (credit card or debit card) plus an additional 2.35% merchant processing fee for Credit or Debit card.